Sustainability at Digital Workforce

Our mission at Digital Workforce is to help and guide organizations on the journey of intelligent automation and digital transformation. We are not content to be just an IT solutions provider, but to deliver truly relevant and impactful automation solutions. This is also strongly reflected in our approach to sustainability and our focus on sustainable development.

UN's sustainable development goals guide our sustainability work

We take into account the UN's Sustainable Development Goals in our own activities. We have identified six UN SDGs that we believe we can most influence through our own actions. These are 3 Good Health and Well-being, 8 Decent Work and Economic Growth, 12 Responsible Consumption and Production, 13 Climate Action, 16 Peace, Justice, and Strong Institutions and 17 Partnerships for the Goals.


Our main themes

Based on our strategy, values, stakeholder expectations, the impact of our operations and the SDGs, we have prioritized our key sustainability themes, which we regularly monitor and report on annually.


Meaningful work

  • We are automating knowledge work processes to free people's time from routine tasks to more valuable work.
  • We enable our people to grow and develop and encourage continuous learning.
  • We actively listen to our staff and develop our activities based on their feedback.
  • We value everyone's uniqueness and treat each other with respect.

Reliable operations

  • We ensure the ethics and compliance of our operations.
  • We take strict care to ensure data security and protection and safeguard confidential information.

Taking climate and environment into account

  • Reduce our carbon footprint by reducing greenhouse gas emissions from our operations and our energy consumption.
  • We operate according to in a circular economy by extending the life of the equipment we use and by recycling waste more efficiently.

Meaningful work

A thriving and skilled workforce is at the heart of Digital Workforce's commitment to sustainability. Our aim is to create an atmosphere where every employee can develop and grow and be open to learning new things. As embracing different technologies is part of our DNA, we encourage our employees to constantly learn and develop. We want to help people grow into new, more challenging roles within our organization.


We actively seek to build a sense of community, where our professionals support each other. We promote a culture of positive reinforcement in our organization. We value everyone's individuality and treat each other with respect. We ensure that our working environment is safe, cozy and comfortable for all our employees and encourage our staff to come up with ideas to improve wellbeing and safety.


It is important for us to treat each person as an individual and to ensure that everyone can express their opinions freely and in a respectful atmosphere. Our aim is that in our diverse working environment, all people can feel accepted and valued as individuals. We have zero tolerance for any discrimination or harassment. We want our experts to maintain a good work-life balance. We offer all our employees flexible working hours, possibility to work remotely, time off benefits and healthcare services.


Reliable operations

At Digital Workforce, we believe that good corporate governance creates a sustainable basis for success and growth. It guides our decision-making, ensuring transparency, accountability, and ethics at all levels. Good corporate governance not only enhances a company's reputation and trust among stakeholders, but it also increases efficiency, reduces risk, and creates sustainable value for owners, employees, and society.

One of our core values is "integrity in all relationships", which reflects the importance of ethics and compliance with the law in our business. We do not tolerate corruption or bribery in any form.


Our Code of Conduct sets out a common set of principles for all our employees worldwide. We also expect our suppliers, partners, and subcontractors to comply with our Code of Conduct in their own operations or when working with us. We have a confidential whistleblowing reporting channel through which employees and other stakeholders can anonymously report misconduct and unethical behavior.


Digital Workforce unconditionally supports and promotes human rights and will not tolerate any activity that violates human rights. We do not tolerate child or forced labor or human trafficking in any form, and we comply to the International Labour Organization’s (ILO) guidelines. Digital Workforce is committed to acting in accordance with the values proclaimed in the United Nations Universal Declaration of Human Rights and is committed to the United Nations Global Compact Principles.


Data security, including data protection and privacy, is critical to Digital Workforce. We process all personal data in accordance with applicable data protection laws and apply appropriate security measures to protect personal data. We are committed to respecting data protection and privacy in all our activities, which are carried out in accordance with our Data Security policy. We are also committed to helping our customers comply with data protection requirements by providing robust data protection and privacy safeguards built into our services and contracts.


As a testament to our high level of security practices, Digital Workforce was awarded ISO/IEC 27001:2013 certification in 2023, demonstrating that our information security management system meets the requirements of the standard. We have already been certified for our IT service management system with ISO/IEC 20000-1:2018. The practices and processes associated with both certificates are regularly audited to ensure the quality of operations. In addition to internal audits, external ISO audits are carried out once a year.

Taking climate and environment into account

Digital Workforce is committed to minimizing the environmental impact of its operations. We also strive to promote environmental awareness and responsibility among our employees, customers, and suppliers. We comply with all applicable environmental regulations and expect our suppliers and partners to do the same.

As a cloud-based IT services company, Digital Workforce's own environmental impact is relatively low. From a societal perspective, the shift from many local servers to fewer large data centers offers the opportunity to reduce overall IT energy consumption and associated carbon emissions. These savings are mainly due to energy efficiency through more efficient operating practices, more efficient IT equipment and a more efficient data center infrastructure. In addition, emissions can be reduced by switching to renewable electricity in data centers. Digital Workforce’s service provider has announced that its data centers will be fully powered by renewable energy by 2025.

We are actively taking measures to reduce emissions from our own operations, improve our energy efficiency and accelerate the transition to a circular economy.

Download report

Read more about our sustainability work in our Sustainability Report 2023