Maintain & Enhance

Run Management

Run Management maintains, monitors and secures that all Blue Prism or UiPath automated processes are up and running. It ensures that your automated and business critical processes can run smoothly, 24-7. More importantly, Run Management can handle incidents caused externally due to system or network errors and updates. This service ensures maximised uptime of automated processes.

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Quality assurance

Run Management improves the overall quality of automation, as processes must pass a validation review. Only audited processes are accepted to production.

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Availability

Digital Workforce Run Management is available for our Robot as a Service and on-premise customers and for organisations who have built their RPA environment in-house or with another service provider.  

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No hidden costs

Run Management is available at different service levels, depending on your need for support , and by the hour. The total cost is fully transparent. There are no hidden costs – only a basic fee and process-specific charges. This process-specific fee will vary.

Our service covers the following areas:

  • resolution

    Resolution processes

    such as incident and problem management. Run Management follows ISO 20000 processes and structure.

  • resolution

    Standard changes

    including element level changes to target applications

  • resolution

    Quality acceptance

    for newly automated processes regardless of the developing body

  • resolution

    Management and scheduling

    of the automated processes based on process SLAs.