RPA Maintenance
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No more breaking bots. We monitor and secure that all your RPA automated processes run smoothly 24/7.
Run Management ensures that your automated and business critical processes can run smoothly, 24-7. More importantly, Run Management can handle incidents caused externally due to system or network errors and updates. This service ensures maximised uptime of Blue Prism and UiPath automated processes.
Quality assurance
Run Management improves the overall quality of automation, as processes must pass a validation review. Only audited processes are accepted to production.
Availability
Digital Workforce Run Management is available for our Robot as a Service and on-premise customers and for organisations who have built their RPA environment in-house or with another service provider.
No hidden cost
Run Management is available at different service levels, depending on your need for support , and by the hour. The total cost is fully transparent. There are no hidden costs – only a basic fee and process-specific charges. This process-specific fee will vary.
CSAT (H1/2020)
Why Run Management?
The service covers the following areas:
Resolution processes
such as incident and problem management. Run Management follows ISO 20000 processes and structure.
Standard changes
including element level changes to target applications
Quality acceptance
for newly automated processes regardless of the developing body
Management and scheduling
of the automated processes based on process SLAs.