RPA Maintenance

Your search for worry free RPA maintenance ends here.

Get started with Run Management today!

No more breaking bots. We monitor and secure that all your RPA automated processes run smoothly 24/7.

Is your RPA journey losing speed?

Run Management ensures that your automated and business critical processes can run smoothly, 24-7. More importantly, Run Management can handle incidents caused externally due to system or network errors and updates. This service ensures maximised uptime of Blue Prism and UiPath automated processes.

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Quality assurance

Run Management improves the overall quality of automation, as processes must pass a validation review. Only audited processes are accepted to production.

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Availability

Digital Workforce Run Management is available for our Robot as a Service and on-premise customers and for organisations who have built their RPA environment in-house or with another service provider.

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No hidden cost

Run Management is available at different service levels, depending on your need for support , and by the hour. The total cost is fully transparent. There are no hidden costs – only a basic fee and process-specific charges. This process-specific fee will vary.

Already 50 large global organisations have outsourced their RPA maintenance to us.

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CSAT (H1/2020)

"I think the maintenance component of our program is the most important part. We can't and shouldn't expand the program beyond what we can reasonably maintain. If we are not able to maintain processes or they brake, or there is significant downtime, it could have a negative impact on the view of the program. And we want to ensure that people view the program in a positive light; that it adds value”

“In assessing the potential for software robotics, I saw that we could accelerate our deployment of automations by stripping away all unnecessary steps to get to a point quickly where we’re actually delivering industrialized automations. We didn’t want to spend time on the run management side of things. We wanted to concentrate on getting things to go forward with robotics”

Run Management

RPA maintenance Service ensure business continuity of critical processes

What if

a GL/AP/Payroll process for a 50k FTE organisation did not run when it should?

Value in EUR

1 downtime day

0

2 downtime days

0

3 downtime days

0

4 downtime days

0

5 downtime days

0

Why Run Management?

The service covers the following areas:

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    Resolution processes

    such as incident and problem management. Run Management follows ISO 20000 processes and structure.

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    Standard changes

    including element level changes to target applications

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    Quality acceptance

    for newly automated processes regardless of the developing body

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    Management and scheduling

    of the automated processes based on process SLAs.