Digital workforce har gjort det mulig for forsikringsselskaper å automatisere over 200 prosesser
Siden starten har Digital Workforce fokusert på å levere gode resultater til forsikringsselskaper - forbedret kundeopplevelse, kortere svartider, betydelige besparelser og økt konkurransefordel. Vi støtter opp under trenden om å levere digitale medarbeidere fra en sikker og skalerbar skytjeneste. Digital Workforce tilbyr muligheten for å outsource drift og vedlikehold av produksjonsroboter som en dedikert tjenesteleverandør. Vårt neste skritt involverer bruk av robotisering (RPA) med kunstig intelligens (AI) for å utvide kapasiteten i prosessautomasjon.
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RPA at If Insurance – People and robots working together
At If, one of the Nordics' leading insurance companies, understanding the needs of their employees and customers has been put to the center of Robotic Process Automation. Watch the company's story video and learn how RPA can help to improve both employees' work experience and customer service.
Heatmap for Insurance processes
Automation potential
High
Automation potential
Medium
| Customer service | Risk & Compliance | Insurance sales service | Claims handling | Green card | KYC | Updating an e-invoice address | Using AI to recognice damages (vehicle) |
|---|---|---|---|
| Company customers yearly info | Real time analytics with RPA | Online insurance to the legacy system | Direct claim from a partner to the insurer |
| Travel insurane certificate | AML | Changes of the insurance object | Enhancing after service processes |
| Enhancing after sales processes | LOG data for audit trail | Changes in payment terms | Updating bank account information |
| Termination of an insurance | Sanction screening | Enhancing after sales processes | CSAS feedback loop |
| Classifying customer messages by utilizing AI | Authority inquiries | CSAS feedback loop | Redirecting claim to the right handling process (AI) |
Prosesseksempler
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