The Agentic Future of Insurance: From Claims to Compliance
📅 Date: 4 December 2025
🕘 Time: 9:00 AM – 12:30 PM
📍 Location: Berns, Näckströmsgatan 8, 111 47 Stockholm
Join industry peers for an exclusive morning session in Stockholm dedicated to the future of insurance operations in the era of agentic AI. Discover how next-generation digital agents are transforming claims management, risk control, and back-office operations—unlocking new levels of agility, compliance, and efficiency across the insurance value chain.
This event is designed for senior leaders in the insurance sector who are ready to move beyond task automation and embrace AI-driven operational transformation.
Who Should Attend
- Chief Claims Officers
- Heads of Claims Operations (Property, Casualty, Medical)
- COOs and Heads of Operations
- Risk & Compliance Managers
- Strategic decision-makers in insurance operations
Why Attend
- See what’s possible: Explore how AI agents are disrupting traditional insurance workflows.
- Experience live demonstrations: Real use cases from claims to compliance.
- Gain practical insights: Learn how leading insurers are future-proofing operations now.
- Engage and connect: Network with industry peers in a curated setting.
Speakers
Jonatan Larsen
Jonatan Larsen has worked in the banking sector since 2002, covering roles in GRC consulting, digitalisation, product development, digital innovation leadership, and business management within consultancy. At Digital Workforce, he shapes AI-enabled risk and credit solutions for banks, combining long-standing industry experience with a practical approach to technology-driven transformation.
Kieran Watts
Kieran Watts leverages 30 years of experience in the global health insurance sector, leading initiatives with insurers, TPA’s and MGA’s to enhance their service models and adopt claims management best practice. He supports business transformation through the adoption of AI agentic solutions.
Karli Kalpala
Karli is helping insurers hire their first AI Claims Agents. Through Agent Workforce, he enables carriers to deploy specialist AI agents that reduce cycle time, leakage, and fraud exposure—transforming claims handling in months, not years. As Head of Strategy at Digital Workforce, a Nasdaq-listed automation powerhouse, Karli partners with Europe’s largest insurers to adopt AI strategies that deliver measurable business impact while safeguarding compliance and decision integrity.
Agenda
| Time | Session | Details | Speaker |
|---|---|---|---|
| 09:00 | Welcome & Introduction | Setting the stage: the role of agentic AI in transforming insurance operations | Stefan Meller |
| 09:10 | Future of Insurance | Future of Insurance is a Handful of People Overseeing Hundreds of Agents | Karli Kalpala |
| 09:30 | AI Agents in Claims Processes | Back Office Claims Processing – How AI agents redefine efficiency and scalability. Live Demo! | Kieran Watts |
| 10:00 | Break | Refreshments & informal discussions | — |
| 10:10 | Risk & Compliance | Risk & Compliance – Ensuring Regulatory Alignment with AI Agents | Jonatan Larsen |
| 10:40 | Panel Discussion | Panel – Workforce transformation – how to maintain a human-centric approach | Karli, Kieran, Jonatan |
| 11:30 – 12:30 | Lunch & Networking | An opportunity to exchange insights with fellow operational innovators | — |
Register now
Please note: Agenda and speakers are subject to change.
About Agent Workforce
Agent Workforce helps insurers automate the entire claims journey, from first notification of loss (FNOL) to final settlement, by deploying specialist AI agents for tasks such as data capture, coverage validation, fraud detection, adjudication, and settlement. The solution’s modular architecture enables rapid onboarding and integration with existing core systems, accelerating transformation and improving customer outcomes.
Agent Workforce is part of Digital Workforce Services Plc (Nasdaq First North: DWF), serving hundreds of large enterprises with AI- and automation-led transformation.