Will We Get a Chief Agent Officer in 2026?
Agents will run 30% of our business – will we need a Chief Agent Officer? Ensuring the strategic impact and oversight of your AI Agent workforce. By the end of 2026, you will likely work alongside an AI Agent as a full-fledged colleague—an entity with the ability to reason, communicate in natural language, and autonomously…
Read MoreRobot Identifies Frequent Visitors in the Emergency Department of Pirkanmaa Wellbeing Services County and Directs Investigations Into Underlying Causes
Press Release March 20th, 2025 at 09:00 am EET Robot Identifies Frequent Visitors in the Emergency Department of Pirkanmaa Wellbeing Services County and Directs Investigations Into Underlying Causes Pirkanmaa Wellbeing Services County has introduced a robotic solution to automatically identify frequent visitors in its emergency department (ED). The solution, implemented in early February, enables the efficient…
Read MoreThe Biggest AI Agent Adoption Challenges—and How to Overcome Them
AI adoption is no longer a futuristic ambition—it’s a business necessity. However, for many organizations, the path to leveraging Enterprise AI agents is filled with uncertainty. While there is pressure from the Board to act fast, C-level executives and decision-makers frequently encounter the same questions: Where should we start? How do we ensure security? Is…
Read MoreDigital Workforce Services Plc: Financial Statements Bulletin, January 1 – December 31, 2024: Strong growth in Healthcare sector and Continuous services led to a nearly 10% increase in revenue and a significant improvement in profitability
Company announcement February 19, 2025 at 8.00 a.m. EET Financial Statements Bulletin, January 1 – December 31, 2024 (unaudited) Unless otherwise stated, the comparison figures provided in parentheses refer to the corresponding period of the previous year. STRONG GROWTH IN HEALTHCARE SECTOR AND CONTINUOUS SERVICES LED TO A NEARLY 10% INCREASE IN REVENUE AND A…
Read MoreSocial and Healthcare Survey: Up to 3 Billion Euro Annual Productivity Benefit for Wellbeing Services Counties Through Hyperautomation
Press Release February 6, 2025 at 08:30 am EET Hyperautomation could enable up to 3 billion euros in annual productivity benefits across Finnish wellbeing services counties. The nationwide estimate is derived from the results of a recent productivity survey conducted in four wellbeing services counties. HELSINKI (5.2.2025) – A recent survey commissioned by Digital Workforce…
Read MoreDigital Workforce Services Oyj Wins Best Investor Website Award at the Pörssigaala
Digital Workforce Services Oyj has been awarded the Best Investor Website of the First North Companies prize at the Pörssigaala, hosted by the Finnish Foundation for Share Promotion on January 29, 2025. Our CEO, Jussi Vasama, accepted the award at the ceremony. The Best Investor Website award is given to a company that stands out…
Read MoreDigital Workforce Launches agentacademy.ai to Accelerate Enterprise AI Literacy and Upskilling
Press Release – 23 January, 2025 10:00 AM EET Digital Workforce, a global leader in business automation solutions, proudly announces the launch of agentacademy.ai, an online learning platform designed to meet the growing demand for AI literacy and expertise in enterprise AI agents. AI agents have captured significant attention in the business world, being named…
Read MoreThe Wellbeing Services County of Southwest Finland selects Digital Workforce and Atostek to implement major data transfer project
Press Release 16.1.2024: The Wellbeing Services County of Southwest Finland selects Digital Workforce and Atostek to implement major data transfer project The Wellbeing Services County of Southwest Finland has chosen Digital Workforce and Atostek to execute a significant automation project for transferring legacy customer data to Kela’s Kanta archive. The automated solution will extract data…
Read MoreDigital Workforce announces expanded partnership with Sema4.ai to introduce AI Agents to international market
Helsinki, Finland | Atlanta, GA – January 15, 2025 – Digital Workforce Services Plc today announced an expanded strategic partnership with Sema4.ai, the enterprise AI agent company, marking a significant milestone in the Agentic AI and automation industry. This collaboration combines Sema4.ai’s innovative AI agent technology with Digital Workforce’s extensive process automation expertise, creating a…
Read MoreChanges in Digital Workforce Services Plc’s Management Team – Mikko Lampi
14.1.2025 09:00 EET | Digital Workforce Services Plc | Company announcement Digital Workforce Services Plc announces changes in the Management Team to support the updated strategy. The changes are effective on 15 January 2025. Mikko Lampi M.Sc. (Eng.) has been appointed Chief Operating Officer (COO) and member of the Management Team. Mikko Lampi succeeds Tuomo…
Read MoreChange in the Management Team of Digital Workforce Services Plc – Antti Karjalainen
Digital Workforce Services Plc, Company Announcement 7 January 2025, 09:00 AM EET Digital Workforce Services Plc announces the appointment of Antti Karjalainen, M.Sc. (Eng.) and M.Sc. (Econ.), as Chief Technology Officer (CTO) and a member of the Management Team, effective January 7, 2025. Antti is a tech industry veteran with over 15 years of experience as an…
Read MoreWestern Uusimaa Wellbeing Services County Streamlines and Standardizes Client Charge Processes with Digital Workforce’s Innovative Automation
Press Release 19.12.2024 Western Uusimaa Wellbeing Services County Streamlines and Standardizes Client Charge Processes with Digital Workforce’s Innovative Automation The Western Uusimaa Wellbeing Services County embarks on a major automation initiative to deliver consistent and efficient service in processing client charge decisions. Digital Workforce’s automation solution will streamline the statutory payment decision process, manage workflows,…
Read MoreDigital Workforce and Atostek convert and transfer Ostrobothnia Wellbeing Services County’s legacy data to Kela’s Kanta archive
Press release 10.12.2024 Ostrobothnia Wellbeing Services County transfers legacy data to Kela’s Kanta archive with Digital Workforce & Atostek Digital Workforce and Atostek convert and transfer Ostrobothnia Wellbeing Services County’s specialized medical care legacy data to Kela’s Kanta archive. The project extracting data from the county’s old Esko client and patient information system, is…
Read MoreDigital Workforce Services, Plc. Partners with a US Healthcare system to Revolutionize Order Processing with Hyperautomation
Press Release Digital Workforce Services, Plc. Partners with a US Healthcare system to Revolutionize Order Processing with Hyperautomation December 9, 2024, at 8.00 AM EET – Digital Workforce Services Plc., a leading provider of process automation services, is pleased to announce a strategic partnership with a US Healthcare system to enhance order processing efficiency through…
Read MoreThe Dawn of Enterprise AI Agents: Ushering in a New Era of Automation
Imagine a financial analyst navigating through thousands of claims to uncover potential fraud. Patterns emerge, but the sheer volume of data and subtlety of some indicators make it impossible. Enter AI agents—intelligent tools that analyze massive datasets and learn and adapt with every case, empowering organizations to execute work and uncover insights at unprecedented speed…
Read MoreDigital Workforce Services Plc refines its strategy and raises its profitability targets by 2026
Company Announcement December 3, 2024, at 9am EET Digital Workforce Services Plc has successfully executed a profitable growth strategy based on holistic business process automation during the current strategy period (2022-2026). The company’s Board of Directors has confirmed the focus areas for strategy execution, with the aim of accelerating the company’s profitable growth during the…
Read MoreBuilding Effective AI Agents: The Essential Role of Descriptions and Runbooks
AI Agents are typically multi-LLM constructs that access APIs to perform tasks assigned to them via prompts. The scope of what an AI Agent can, should, and should not do is governed at five levels: The LLM’s inherent guardrails and safety mechanisms The role and runbook of the Agent The knowledge files provided to the…
Read MoreDigital Workforce Services Plc: Business Review January 1 – September 30, 2024:
Company Announcement November 1, 2024 at 8am EEST Business Review January 1 – September 30, 2024 (unaudited) Unless otherwise stated, the comparison figures provided in parentheses refer to the corresponding period of the previous year. THE COMPANY ACHIEVED PROFITABLE GROWTH OF 10% IN THE THIRD QUARTER, STRATEGICALLY IMPORTANT CONTINUOUS SERVICES REVENUE GREW BY 16%…
Read MoreOperationalizing GenAI: Scaling AI Agents Across the Enterprise
As enterprises gain experience with Generative AI (GenAI), many struggle to scale beyond initial pilots. While approaches like Retrieval-Augmented Generation (RAG) and fine-tuning large language models can show early promise, they often require significant resources and specialized expertise, both of which are in short supply. For many organizations, the real challenge lies in operationalizing these…
Read MoreWebinar Care pathway: Cancer follow-up -A unique & secure automation solution delivered from Azure
Join us and Microsoft for an insightful webinar exploring how automation can drive safer, patient-centered care models. In this exclusive webinar, we explore the transformative role of cloud-based automation in healthcare, enabling providers to enhance patient safety and streamline the management of complex, long-term care pathways. Together with Microsoft, we’ll dive into the unique challenges…
Read More