e18 Innovation is now part of Digital Workforce: same NHS focus, expanded capabilities

The same trusted NHS team, now backed by Digital Workforce

e18 Innovation is now part of Digital Workforce, bringing together NHS pathway automation expertise with broader healthcare automation, AI and managed service capabilities.

For NHS organisations, this means continuity where it matters, combined with greater scale, resilience and innovation.

What remains the same?

• NHS focus
• Same specialist healthcare team
• Same trusted customer relationships
• Practical delivery approach
• Commitment to measurable outcomes
• Ongoing engagement with the NHS automation community

What is enhanced?

• Access to a wider range of automation and AI capabilities
• Broader healthcare expertise and access to broader range of proven approaches from the UK, Nordics and the US
• Greater delivery capacity and resilience
• Managed services and ongoing support

Access to broader automation capabilities and solution models built to scale

NHS organisations now benefit from greater scalability in both solutions and delivery models, helping automation programmes move beyond individual use cases towards wider, sustainable transformation across services.

Specialised solutions for care pathways and end-to-end process transformation

Digital Workforce brings globally leading expertise in end-to-end process transformation and orchestrated care pathway solutions. In collaboration with leading Nordic university hospitals, the organisation has developed configurable care pathway solutions that automate and coordinate entire patient journeys, delivering significant results in live healthcare environments.

Designed to support long-running pathways rather than individual tasks, these configurable solutions can be adapted to a wide range of use cases, including patient monitoring, screening programmes, diagnostics and outpatient care, helping NHS organisations improve patient flow, increase visibility and reduce administrative burden across the patient journey.

Scalable delivery model: multi-technology platform and 24/7 managed service

NHS organisations now have access to Digital Workforce’s Outsmart cloud platform, bringing together all the technologies and services needed for process transformation within a single platform. Combined with 24/7 managed services, Outsmart provides a secure and scalable foundation for automation programmes.

Designed to simplify both delivery and growth, the platform includes pre-built components that help organisations achieve results faster while reducing implementation complexity. A flexible consumption-based model allows organisations to scale up or down as needed, paying only for the capacity they use.

Applying Digital Workforce capabilities to NHS priorities

The Digital Workforce team continues to focus on helping NHS organisations address some of their most significant operational challenges and priorities.

Including->

Reducing waiting lists and improving access
Orchestrated pathway solutions help automate and coordinate referrals, waiting lists, patient communications and outpatient pathways, improving access and reducing delays.

Improving patient flow
By connecting processes across teams, departments and systems, pathway solutions help reduce bottlenecks, improve visibility, enable more effective resource planning and support smoother patient journeys.

Supporting cancer and diagnostic pathways
Configurable pathway solutions support complex, long-running pathways, helping improve coordination, tracking and operational efficiency. These proven solutions have already delivered significant results in cancer care and can be rapidly configured to support a wide range of NHS pathways.

Transforming outpatient care
Proven pathway models can be configured to support a wide range of outpatient, monitoring and follow-up pathways, including patient communications, screening programmes, diagnostics and long-term condition management.

Increasing productivity and reducing administrative burden
Automation, AI and pathway orchestration help reduce manual work, streamline administrative processes and enable staff to focus on higher-value activities.

Efficient and impactful scaling of automation programmes
The Outsmart platform brings together all the technologies needed for process transformation in a single managed environment, reducing complexity and eliminating the need to manage multiple suppliers or rely on a single technology. Through one flexible cloud platform, organisations gain access to market-leading automation, process orchestration and AI technologies, along with pre-built components and proven solution models that support faster deployment and improved outcomes. Combined with a flexible consumption-based model and managed services, organisations can scale securely with demand while helping to optimise costs.

Supporting population health and proactive care
Configurable pathway solutions can be applied to screening programmes, patient monitoring and preventative care pathways, supporting more proactive and preventative models of care.

Get in touch with our team of experts

e18’s NHS expertise is now combined with Digital Workforce’s international healthcare experience, creating a stronger healthcare automation and AI capability for NHS organisations.

If you have any questions or would like to explore how Digital Workforce could support your organisation’s transformation journey, we’d be pleased to hear from you.

Contact our team of experts here.