Posts by Lauri Palokangas
OuluBot serves residents around the clock – Case City of Oulu
Residents reach the city at any hour, across hundreds of topics. OuluBot is the City of Oulu’s AI agent, serving residents around the clock.
Read MoreAI chatbot Aulis offers faster service via S-Bank online – Case S-Bank
Nine out of ten customers get an answer to their request directly from Aulis, with no agent involved.
Read MoreThe invisible work behind every procurement decision
Part 1 of 4 · Autonomous procurement operations None of it is difficult. Somebody has to do all of it. It is Monday morning. One of your suppliers has sent an email. From next month, the prices they charge you go up by 4.8%, across everything you buy from them. Nothing about that email is…
Read MoreCancer Pathways Forum: Transforming Pathways, Improving Care
Digital Workforce expands use of agentic AI and acquires Agentic AI for customer service business from Front AI Oy
Digital Workforce has acquired the Agentic AI for customer service business of Front AI Oy, a Nordic leader in customer service automation. The transaction is a business purchase, and the business transfers to Digital Workforce on July 1, 2026. Front AI continues as an independent company. With the purchase, Digital Workforce expands agentic AI and…
Read MoreRaiffeisen Bank International (RBI) Extends SS&C Blue Prism Automation Partnership with Digital Workforce
Press Release– 28 April, 2026 at 08:00 AM EEST Digital Workforce, a global leader in enterprise automation and AI-driven solutions, today announced that Raiffeisen Bank International (RBI), one of the leading banks in Austria and Central and Eastern Europe, has centralized and expanded its SS&C Blue Prism automation technology partnership with Digital Workforce. Under the…
Read MoreDigital Workforce Services Plc: Business Review January 1 – March 31, 2026 (unaudited)
Digital Workforce Services Plc | Interim Report (Q1 and Q3) | April 22, 2026 at 8:00 EEST Strong performance in all businesses and markets; new partnerships in agentic AI business Digital Workforce started the year with a strong growth of both its Professional services revenue (55% growth) and Continuous services (38% growth). The growth was…
Read MoreDigital Workforce’s agentacademy.ai Surpasses 10,000 Learners, Marking a New Milestone in Enterprise AI Literacy
Press release April 15, 2026 at 08:00 AM EEST Online learning platform reaches more than 10,000 learners as demand grows for practical, enterprise-focused AI skills. Digital Workforce today announced that agentacademy.ai has surpassed 10,000 learners, marking a significant milestone in the company’s mission to accelerate enterprise AI literacy and help organizations build the skills needed…
Read MoreMajor Insurer and Digital Workforce Launch AI Agent for Personal Injury Claims, With Zero Hallucinations Observed in Production Pilot
Press Release — February 24 at 08:00 AM EET 2026 Digital Workforce today announced the successful production deployment of an enterprise AI Agent with a leading European property and casualty insurer. The AI Agent automates key parts of personal injury claims processing and has moved from a rigorous production pilot into live operations, showing how…
Read MoreDigital Workforce to Deliver Transformative Agentic Automation Solution for Leading Nordic Enterprise
Press Release – January 28, 2026, at 08:00 AM EET Digital Workforce Services Plc has signed an agreement with a leading Nordic enterprise to modernize finance and payroll operations following a large-scale merger. The agentic solution is built on UiPath’s orchestration platform and will help streamline month-end closing and payroll data processing across multiple business…
Read MoreChanges in Digital Workforce Services Plc.’s business areas and management team – Juha Nieminen and Tapio Niinikoski appointed as Chief Growth Officers of business areas
Digital Workforce Services Plc. is making changes to the composition and responsibility areas of its management team as of 2 February 2026, to support the implementation of the company’s profitable growth strategy. The changes aim to accelerate focused international growth and to develop a scalable service offering based on strong customer and industry understanding. Deep…
Read MoreAgent Workforce Now Available in the Microsoft Marketplace
Microsoft customers worldwide can now discover and deploy Agent Workforce through Microsoft Marketplace, accessing trusted solutions that accelerate innovation and business transformation with unified integration across Microsoft products Press Release, January 7, 2026 11:30 AM EET — Digital Workforce Services Plc (Nasdaq First North: DWF), a leader in business automation and Enterprise AI agents for…
Read MoreDigital Workforce’s Agent Workforce Solution Gains Momentum on Microsoft Foundry and Microsoft Azure
Press release November 25, 08:30 AM EET Helsinki, Finland – Digital Workforce Services Plc continues to drive innovation in insurance claims processing with its Agent Workforce solution, now delivering measurable results for insurers and third-party administrators. Built on top of Microsoft Azure, the solution uses advanced agent capabilities and orchestration technologies from Microsoft Foundry, supported…
Read MoreDigital Workforce Services Plc announces a contract extension and expansion with Portsmouth Hospitals University NHS Trust
Digital Workforce Services Plc announces a contract extension and expansion with Portsmouth Hospitals University NHS Trust Press release 20 November 2025 Our partnership with Portsmouth Hospitals University (PHU) NHS Trust continues to strengthen through a new three-year agreement, under which Digital Workforce Services will continue to deliver and expand intelligent automation services in collaboration with…
Read MoreDigital Workforce signs a deal with Södersjukhuset – a leading Swedish hospital
Press release 11.11.2025: Digital Workforce signs a deal with Södersjukhuset – a leading Swedish hospital Digital Workforce is pleased to announce the signing of an agreement with Södersjukhuset, one of the largest hospitals in Scandinavia, to support and accelerate its automation program. The agreement builds on an earlier collaboration and will see a team…
Read MoreDigital Workforce Services Plc: Business Review, 1 January – 30 September 2025
Digital Workforce Services Plc |Interim report Q3 | 23 October 2025 at 8.00 EEST Business Review, 1 January – 30 September 2025 (unaudited) ADJUSTED EBITDA DOUBLED. PROFESSIONAL SERVICES GREW BY 7%, DRIVEN BY AUTOMATION OUTSOURCING AND AI AGENT SOLUTIONS’ DEVELOPMENT The effects of the cost-saving measures implemented in the first quarter resulted in improved profitability…
Read MoreDigital Workforce completes the acquisition of e18 Consulting, strengthening NHS pathway automation in the UK
Digital Workforce completes the acquisition of e18 Consulting, strengthening NHS pathway automation in the UK London | Helsinki, 1.10.2025 09:05 AM EEST – Press Release Digital Workforce Services Plc has today closed the acquisition of UK-based e18 Consulting Ltd (e18 Innovation). Announced on 18 July 2025, the transaction supports Digital Workforce’s strategy for profitable international…
Read MoreChanges in Digital Workforce Services Plc’s Management Team – Louise Wall Appointed Managing Director, UK & Ireland Healthcare
Changes in Digital Workforce Services Plc’s Management Team – Louise Wall Appointed Managing Director, UK & Ireland Healthcare Digital Workforce Services Plc | Changes in board/management/certified advisor/auditor/liquidity provider | 1.10.2025 at 09:02 a.m. EEST Digital Workforce Services Plc has appointed Louise Wall (BA Hons, Business studies) as Managing Director of Healthcare UK & Ireland and…
Read More3rd Annual AI & Automation Summit – Atlanta 2025
Orchestrating the Future of Intelligent Workforces Join us in Atlanta for an exclusive evening of insights and networking at the intersection of Agentic AI, Intelligent Automation, and Universal Orchestration. Hosted by Digital Workforce and C TWO, we’re bringing together automation leaders, innovators, and decision-makers from across the Metro Atlanta area for an evening of all…
Read MoreDigital Workforce Services Plc: Half Year Financial report, January 1 – June 30, 2025
Digital Workforce Services Plc Company announcement July 18, 2025 at 8.00 a.m. EET Half Year Financial report, January 1 – June 30, 2025 (unaudited) Unless otherwise stated, the comparison figures provided in parentheses refer to the corresponding period of the previous year. Continuous Services revenue grew by 8% in the first half, profitability improved in…
Read More