Our Approach
Digital Workforce is a globally leading expert in transforming healthcare processes through automation. Our solutions combine deep industry expertise with market-leading automation technologies — including robotic process automation (RPA), advanced business process management and orchestration, AI, and AI agents.
We enable better, more accessible care by supporting healthcare professionals, improving process visibility, increasing productivity, and connecting workflows across systems and teams—all while delivering measurable cost savings.
Unique Solutions for Care Pathways
Our care pathway solutions automate and orchestrate entire care pathways, connecting systems, patients, and healthcare professionals into a single, transparent process. From referral and diagnostics through to treatment, follow-up, and ongoing monitoring, care pathways flow seamlessly across teams, departments, and systems.
More importantly, they enable healthcare organizations to redesign how care is delivered. Instead of being constrained by existing processes, organizations can define the optimal care pathway and operationalize it at scale through our solutions. Clinical decision-making remains with healthcare professionals, while routine coordination, administration, communications, and workflow management are handled automatically.
The result is a more efficient, transparent, and patient-centered model of care that improves outcomes, increases productivity, and allows healthcare professionals to focus fully on what matters most.
Delivered Results:
5× more time with patients needing clinical attention
10× shorter queues
95% of manual work in the care pathway automated
Improved efficiency and access to timely care
Full end-to-end visibility and control, integrating automated and human work into a single workflow
Better process design and scalable solution model
Patient appointment capacity increased 33 %
Accurate and timely data for effective resource planning and operational improvements
Technologies and Partners
We build our solutions with world-leading process management and automation technologies - deployed either in the cloud or in the customer’s own on-premises environment.
Our own unique cloud-based, multi-technology business process automation platform and managed service — Outsmart — gives customers on-demand access to the technologies they need, when they need them. Pay only for what you use and rely on your solutions to run smoothly 24/7.
Security and Certifications
As proof of our strong security practices, Digital Workforce was awarded the ISO/IEC 27001:2013 certification in 2023. Our IT service management system is also certified under ISO/IEC 20000-1:2018, with the certification renewed in 2024. Both certification frameworks are regularly audited to ensure ongoing operational quality. In addition to internal audits, an external ISO audit is conducted annually.