Hurtig digital transformation i den offentlige sektor
At omdanne tjenester for at yde ekspertise og sikkerhed inden for allerede eksisterende personale- og budgetniveauer er en fælles udfordring for den offentlige sektor, fra kommuner til offentlige myndigheder. Digitale medarbejdere er en fleksibel og effektiv løsning på problemet!
Digital Workforce har arbejdet sammen med den offentlige sektor, i form af offentlige myndigheder og kommuner siden 2015. Intelligent procesautomatisering(IPA) og applikationer relateret til AI har været i høj kurs. Sammen fortsætter de to teknologier med at give betydelige produktivitetsgevinster.
Case study
Södertälje – a Swedish municipality, and digital forerunner – turned to bots
to ensure effective operations and excellent customer service during the COVID-crisis
Case study
City of Oulu’s successful innovation project OuluBot moves to production
OuluBot is Finland’s first digital customer service agent that combines AI and software robotics. It provides residents with extensive and multichannel information 24/7.
Heatmap for Public Sector processes
Automation potential
High
Automation potential
Medium
| Central Government | Safety & Defence | Education & Culture |
|---|---|
| Health & Social Care | Finance & Tax |
| Pension & Benefits | Justice & Control |
| Local Government & Non-Governmental | Health & Social Care | Education & Culture |
|---|---|
| Infrastructure & Environment | Safety & Rescue |
| Growth Services | Nonprofits |
| Value Streams | Customer Service | Case, Record & Document Management | Finance | HR | IT | Sourcing | Risk, Quality & Audit |
|---|
Proceseksempler
Nyheder og ressourcer relateret til offentlige sektor
