Business Process Automation

A further delve into the key concepts of Business Process Automation

This is Part 2 of our Business Process Automation series. Missed Part 1? Read it here. Continue to part 3 here!


A further delve into the key concepts of Business Process Automation. As pointed out in our previous blog post, organizations embark on transformative BPA journeys to streamline their operations and harmonize their processes. This time we delve deeper into the realm of BPA and look at some additional concepts, shedding light on their relevance in the automation ecosystem. Beyond Simple Workflow Automation, End-to-End Automation, Case Management, and Service Orchestration, here are some more layers of the BPA domain.


  1. Data-Driven Decision Making: An end-to-end business process has a huge amount of data flowing through it. Orchestrating that business process with BPA makes that fully transparent and enables you to use the data to your advantage. Data-driven decision making is a concept that emphasizes leveraging analytics and insights to inform and optimize business processes. Outcome prediction, informed decision-making, continuous process refining… there are many, many opportunities. With BPA, all this and more becomes available to you – in real-time.
  2. Handling the Unpredictable with Adaptive Case Management: The benefits of Case Management were already briefly pointed out in the previous blog post. Let’s expand on that further by looking into Adaptive Case Management (ACM). ACM puts an emphasis on the adaptive nature of processes and supports it by allowing for real-time adjustments – both human- and automation-driven – based on evolving circumstances. With ACM, you can embrace the unpredictability of unstructured or semi-structured processes and respond dynamically to changing conditions, ensuring optimal outcomes no matter what.
  3. Seamless collaboration with Human-Centric BPA: The role of humans in BPA-powered end-to-end business processes is essential. Human-Centric BPA is the concept of creating a symbiotic relationship between humans and machines in the automation landscape. This concept emphasizes designing processes that enhance human productivity, facilitate collaboration, and empower all employees across teams and functions with the tools and insights needed to contribute meaningfully to the end-to-end business process.
  4. Continuous Improvement through Process Mining: Another crucial concept in the BPA arsenal, Process Mining enables organizations to discover inefficiencies and bottlenecks in their processes that are often hidden amongst the process steps. BPA offers a data-driven approach to process improvement, ensures that organizations not only automate existing processes but also continually refine and optimize them for maximum efficiency. Once the detailed flow of a business process has been exposed by applying BPA, it becomes clear how much time each step of the process takes, making it easy to find tasks and work flow sequences that could be improved.
  5. Handling information with Intelligent Document Processing: Intelligent Document Processing (IDP) has changed how unstructured data is handled by applying optical character recognition (OCR) with machine learning (ML) and natural language processing (NLP) to the process. BPA tools go hand in hand with IDP, enriching the workflows with the aforementioned technologies to extract relevant information from documents, automating data entry, reducing the manual handling times of documents by up to 90%. This concept enhances accuracy, speeds up processing times, and minimizes the risk of errors associated with manual data handling.


Business Process Automation Services


In conclusion, the BPA horizon extends far beyond simple workflow automation and service orchestration. Data-driven decision making, adaptive case management, human-centric BPA, process mining, and intelligent document processing are just some of the concepts in the BPA narrative. Any organization utilizing BPA, armed with these concepts – not forgetting a solid understanding of OMG standards – will have all the tools they need to elevate their processes to new heights of efficiency and innovation.

Business Process Automation Series Navigation:

  • Part 1: Introduction to BPA – Begin your journey into BPA.
  • Currently reading Part 2: Advanced Concepts in BPA – Delve deeper into the strategic aspects of BPA.
  • Part 3: The Symbiosis of BPA and RPA – Discover the dynamic interaction in the final part of our series.


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