Global leader in end-to-end care pathway solutions
Digital Workforce is a trusted NHS automation partner and a global leader in end-to-end care pathway solutions. We support every stage of the automation journey—from strategy, governance, and business case development through to technology, implementation, scaling, and continuous improvement. Our solutions help NHS organisations transform care delivery, improve patient outcomes, increase productivity, and reduce costs while maximising the value of existing resources.
e18 Innovation is now part of Digital Workforce: same NHS focus, expanded capabilities
The same trusted NHS team, now backed by Digital Workforce e18 Innovation is now part of Digital Workforce, bringing together NHS pathway automation expertise with broader healthcare automation,…
Explore our NHS resources and learn more about Digital Workforce through the links below:
Latest Updates
Read more case stories and recent publications from across our global organisation below, or visit our YouTube channel, where you can also find the latest webinar and podcast recordings.
Care Pathway Automation in Practice: Lessons from Helsinki University Hospital’s Cancer Care Implementation
4.6.2026 Care Pathway Automation in Practice: Lessons from Helsinki University Hospital’s Cancer Care Implementation. This article is a reflection on a Presentation by Finland’s Largest Hospital District, HUS:…
Digital Workforce Services Plc announces a contract extension and expansion with Portsmouth Hospitals University NHS Trust
Digital Workforce Services Plc announces a contract extension and expansion with Portsmouth Hospitals University NHS Trust Press release 20 November 2025 Our partnership with Portsmouth Hospitals University (PHU)…
e18 Innovation partners with NHS Humber Health Partnership to deliver outpatient-focused automation programme
Press release October 28, 8:00 AM GMT e18 Innovation (e18), part of the Digital Workforce Services (DWF) group, is delighted to announce a new partnership with NHS Humber Health…
Unique solutions for care pathways
Our care pathway solutions automate and orchestrate entire care pathways, connecting systems, patients, and healthcare professionals into a single, transparent process. From referral and diagnostics through to treatment, follow-up, and ongoing monitoring, care pathways flow seamlessly across teams, departments, and systems.
More importantly, they enable NHS organisations to redesign how care is delivered. Instead of being constrained by existing processes, organisations can define the optimal care pathway and operationalise it at scale through our solutions. Clinical decision-making remains with healthcare professionals, while routine coordination, administration, communications, and workflow management are handled automatically.
The result is a more efficient, transparent, and patient-centred model of care that improves outcomes, increases productivity, and allows healthcare professionals to focus fully on what matters most.
Delivered Results:
5× more time with patients needing clinical attention
10× shorter queues
95% of manual work in the care pathway automated
Improved efficiency and access to timely care
Full end-to-end visibility and control, integrating automated and human work into a single workflow
Better process design and scalable solution model
Patient appointment capacity increased 33 %
Accurate and timely data for effective resource planning and operational improvements
Technologies and Partners
We build our solutions with world-leading process management and automation technologies - deployed either in the cloud or in the customer’s own on-premises environment.
Our own unique cloud-based, multi-technology business process automation platform and managed service — Outsmart — gives customers on-demand access to the technologies they need, when they need them. Pay only for what you use and rely on your solutions to run smoothly 24/7.
Security and Certifications
As proof of our strong security practices, Digital Workforce was awarded the ISO/IEC 27001:2013 certification in 2023. Our IT service management system is also certified under ISO/IEC 20000-1:2018, with the certification renewed in 2024. Both certification frameworks are regularly audited to ensure ongoing operational quality. In addition to internal audits, an external ISO audit is conducted annually.