Case study

Nordea – From a small-scale pioneer to employing 300 robot colleagues

Read the interesting case study of Nordea, the largest bank in the Nordic region and one of the biggest banks in Europe.

Case study of Nordea:

Nordea is the largest financial services group in the Nordic region and one of the biggest banks in Europe with over 30 000 employees, a total operating income of EUR 9.5 billion and total assets of EUR 581 billion in 2017. Nordea has presence in 20 countries, including its Nordic home markets.

Digital Workforce has closely worked with Nordea since 2015 to establish, grow and maintain the company’s robotic workforce. Digital Workforce offers Nordea Robotic Process Automation (RPA) consulting services, training via Digital Workforce Academy – a Gold Service Provider certification awarded Blue Prism training partner – and management mentoring.

This case study answers questions like:

  • How to scale up digital workforce?
  • How to design the best management model to reach maximum value?
  • What is the role and structure of Robotics Centre of Excellence (CoE)?
  • What is the role of robotics and automation in relation to traditional IT?
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