Intelligent automation in public sector: Digital Workforce signs new customers and extends its service contracts with existing clients

Intelligent automation in public sector continues to be a hot topic as the summer approaches: During 2019, Digital Workforce has been selected as a supplier for several new public sector organisations and extended its service contracts with existing clients. Digital Workforce has signed cooperation agreements with public organisations such as The Social Insurance Institution of Finland (Kela), The National Police Board of Finland, The City of Espoo and The Technical Research Centre of Finland (VTT).

All organisations share the intent to streamline processes and improve service quality. Concerning automation in public sector, there has also been an apparent increase in interest in introducing other cognitive technologies along RPA that could extend the capabilities of software robots. In choosing a partner, it has been important that the selected automation supplier can meet the needs of their customer, including solutions that utilize artificial intelligence.


About Digital Workforce’s intelligent robots

Traditionally, digital workers have been built utilising Robotic Process Automation making them perfectly capable of managing knowledge work tasks, which are based on a pre-defined business rule. Combining that with new capabilities offered by Natural Language Processing, Chatbots and other artificial intelligence technologies creates digital workers that are empowered to automate more complex tasks and are learning by doing. The results free up even more people from routine tasks and make them available for strategic, value-added work.

Our digital workers can understand both structured and unstructured data. They can also converse with humans in natural languages. We have built these capabilities by using state-of-the-art artificial intelligence technologies like Natural Language Processing, Computer Vision, Deep Learning and Machine Learning and by partnering with innovative companies like, Blue Prism, Microsoft, and UiPath.


Named cases

The Social Insurance Institution of Finland (Kela)
The acquisition includes solutions that utilize both software robotics and artificial intelligence.
The National Police Board of Finland
RPA is used to automate routine processes in different functions. In the longer term, the goal is to teach software robots with artificial intelligence-based algorithms. Needs for learning systems have been specifically identified in areas such as monitoring, alerting, and crime prevention. Automatic data analysis and collection is developed to support human work in these functions.
The acquisition includes a full RPA service package, covering the technology, development, and maintenance. Digital Workforce acts as Espoo’s primary RPA development partner, which enables the process of automating and streamlining the processes of various industries in the city.
Technical Research Centre of Finland (VTT)
Digital Workforce delivers VTT Robot-as-a-Service, a comprehensive and easily scalable RPA service offering. VTT reserves the option of acquiring machine learning services from its partner alongside RPA.


To learn more about our tailored solutions for public sector organisations visit our website.
Or download our latest case story about automation in public sector here.