Raiffeisen Bank International (RBI) Extends SS&C Blue Prism Automation Partnership with Digital Workforce
Press Release– 28 April, 2026 at 08:00 AM EEST
Digital Workforce, a global leader in enterprise automation and AI-driven solutions, today announced that Raiffeisen Bank International (RBI), one of the leading banks in Austria and Central and Eastern Europe, has centralized and expanded its SS&C Blue Prism automation technology partnership with Digital Workforce. Under the expanded agreement, Digital Workforce now serves as RBI’s partner for the group-wide SS&C Blue Prism license management and managed automation services in the RBI Head Office, deepening the relationship that has been built over several years.
RBI has been leveraging SS&C Blue Prism’s Robotic Process Automation (RPA) technology for over 10 years to drive efficiency and streamline operations across its organization. With this new agreement, the bank has chosen to integrate its automation partnership with its service delivery provider, Digital Workforce, a trusted automation partner for the RBI Head Office.
Digital Workforce supports RBI’s automation operations through its Outsmart Cloud platform, providing a fully managed environment where the bank has the scalability and flexibility to grow its digital workforce without the operational burden of managing the infrastructure. Through Outsmart Cloud, RBI can easily access its automation estate, including Blue Prism tools, with security and compliance controls tailored to banking-sector requirements, while Digital Workforce ensures the underlying platform runs smoothly and securely.
“With the recent transition to Digital Workforce as our RPA service provider, we have significantly improved service levels, quality, and resolution times, while gaining access to Digital Workforce’s full range of automation solutions. RPA remains a vital part of RBI’s automation portfolio, as GenAI and AI Agents are not always the optimal solution. Many business challenges can still be effectively addressed with rule-based automation, which often remains more reliable and cost-effective than GenAI or Agentic AI”, said Claus Mitterlehner, Head of Smart Automation, Raiffeisen Bank International.
“We have built a strong relationship with RBI based on trust, flexibility, and delivering results,” said Tapio Niinikoski, Chief Growth Officer, Enterprise & Public, at Digital Workforce. “Being chosen as their consolidated automation partner, for both managed services and license management, is a reflection of that. We are proud to support one of Europe’s leading banks in making automation a true driver of operational excellence.”
For more information
Tapio Niinikoski, Head of Growth, Public & Enterprise, Digital Workforce Services Plc tapio.niinikoski@digitalworkforce.com
About Digital Workforce Services Plc
Digital Workforce Services Plc (Nasdaq First North: DWF) is a leader in business automation and technology solutions. With the Digital Workforce Outsmart platform and services—including Enterprise AI agents—organizations transform knowledge work, reduce costs, accelerate digitization, grow revenue, and improve customer experience. More than 200 large customers use our services to drive the transformation of work through automation and Agentic AI. Digital Workforce has particularly strong experience in healthcare, automating care pathways across clinical and administrative workflows to reduce burden, enhance patient safety, and return time to patient care. Following the acquisition of e18 Innovation, the company has further strengthened its position in the UK healthcare pathway automation. We focus on repeatable, outcome-based use cases, and we operate with high integrity and close customer collaboration. Founded in 2015, Digital Workforce employs more than 200 automation professionals in the US, UK, Ireland, and Northern and Central Europe.
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