Case study city of Oslo:
Oslo kemnerkontor is Norway’s largest tax collector and a municipal agency operating under the Bureau of Finance in Oslo Municipality. The organisation ensures that all debtors pay taxes and fees the political authorities have adopted. Oslo kemnerkontor has over 300 employees. The organization identified a need to automate knowledge work processes to help it become more efficient, mitigate human error and ensure equal treatment of citizens.
This case study answers questions like:
- How automation and robotics support the digital strategies of public sector organisations?
- How to set up RPA tender process and what evaluation criteria to use?
- How to kick-start RPA?
- How to involve staff in the change?