Technologies and Partners
We build solutions with world-leading process management and automation technologies - deployed either in the cloud or in the customer’s own on-premises environment.
Security and Certifications
As proof of our strong security practices, Digital Workforce was awarded the ISO/IEC 27001:2013 certification in 2023. Our IT service management system is also certified under ISO/IEC 20000-1:2018, with the certification renewed in 2024. Both certification frameworks are regularly audited to ensure ongoing operational quality. In addition to internal audits, an external ISO audit is conducted annually.
Latest Updates
Read more case stories and recent publications from across our global organization below, or visit our YouTube channel, where you can also find the latest webinar and podcast recordings.
Care Pathway Automation in Practice: Lessons from Helsinki University Hospital’s Cancer Care Implementation
4.6.2026 Care Pathway Automation in Practice: Lessons from Helsinki University Hospital’s Cancer Care Implementation. This article is a reflection on a Presentation by Finland’s Largest Hospital District, HUS:…
Digital Workforce Secures Deal Annually Valued at 1,4M $ with U.S. Academic Health System – Customer Comparable in Scale to European National Health Services
Press release 11.2.2026, 11:55: Digital Workforce Secures Deal Annually Valued at 1,4M $ with U.S. Academic Health System – Customer Comparable in Scale to European National Health Services…
Digital Workforce Services, Plc. Partners with a US Healthcare system to Revolutionize Order Processing with Hyperautomation
Press Release Digital Workforce Services, Plc. Partners with a US Healthcare system to Revolutionize Order Processing with Hyperautomation December 9, 2024, at 8.00 AM EET – Digital Workforce…
Get in Touch
Tom Herrmann
North America – Vice President, Revenue Cycle Transformation
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Tom Herrmann
North America – Vice President, Revenue Cycle Transformation
Tom is a healthcare revenue cycle leader with over 20 years of experience across Patient Access and Revenue Cycle operations within large academic healthcare systems. He has led organizations in improving operational performance, increasing revenue, and enhancing patient financial experience. Tom is passionate about leveraging emerging technologies and intelligent automation to drive efficiency, improve revenue capture, and reduce denials across the Revenue Cycle.
Jennifer Carmichael
North America – Director, Revenue Cycle Automation
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Jennifer Carmichael
North America – Director, Revenue Cycle Automation
Jennifer is a healthcare technology and revenue cycle professional with extensive experience supporting patient access and revenue cycle transformation within large academic healthcare systems. At Digital Workforce, she partners with health systems to implement intelligent automation strategies that improve financial performance, reduce administrative burden, and enhance patient and staff experiences. Jennifer brings deep expertise across Epic applications including ADT, Prelude, Cadence, Grand Central, and Benefit Engine.
Lindsey Hylwa
North America – Sales Director, Intelligent Automation
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Lindsey Hylwa
North America – Sales Director, Intelligent Automation
Lindsey is Sales Director for Intelligent Automation at Digital Workforce, where she leads enterprise engagements across the US, helping organizations transform operations through automation, AI agents, and end-to-end process orchestration. She focuses on delivering measurable value in large-scale digital transformation programs with particular expertise in healthcare and regulated industries.