eLearning, the flexible choice for you and your organisation
Educating staff can be seen as time-consuming and even forced at times. It is not easy to set up training sessions with people whose schedules are filled with other tasks. To prevent frustration and lack of motivation, the training should be flexible, easy to comprehend and challenging enough for everyone to learn efficiently.
eLearning is a great option when you want to provide robotic process automation-related training with the aforementioned qualities to your organisation. We here at the Digital Workforce Academy have already provided our training for dozens of customers, each of whom now have the keys to succeed in the rollout of RPA in their organisations. Our courses are designed for different roles within the RPA team – roles which help you in reaching the automation-related targets set by your organisation. Reaching those targets requires adapting RPA as a full-fledged part of your organisation. Handling the changes brought by RPA one by one can be seen as steps you need to climb to reach the top. With these changes come the possibilities which you can use to enhance your business; learning to recognise these possibilities straight from the beginning will help you get on the right track faster. Also, you are able to offer your staff the chance to develop themselves further and move to more meaningful work, away from the tedious, unmotivational routines.
As mentioned, eLearning brings flexibility to the learning process without ignoring the quality. Participants can themselves determine what they wish to learn, giving them the opportunity to focus on the areas which they find either difficult or interesting. Note that learning remotely does not mean one must manage everything on their own. Our Academy team is ever-willing to help with any questions that may arise on your RPA journey. The team is also available to guide your organisation in choosing the courses suitable for your current situation and future goals. To ensure the participants have grasped the topics of a course, there are instructional videos, exercises and quizzes, which must be completed before advancing further. All courses can be completed at each participant’s own pace, which again brings more flexibility and efficiency to the learning process and allows people to train themselves when they find it most suitable. At the end of each course, there are final exercises which our team will grade by hand and give feedback on. We make sure that when you take our courses, you learn what you are supposed to, as well.
Despite the learning being an individual task in itself, in the big picture RPA is about teamwork; a principle on which our courses are also built. A successful RPA program requires vast knowledge and strong engagement from all involved parties. Even though our courses are related to specific RPA roles, they also present the other tasks and responsibilities of the members of the RPA team. This ensures that the collaboration and communication between the team members is fluent.
You can think of the RPA team as a team consisting of people with four different talents with a common goal: Creating successful automations. At the centre of it all is the analyst, which can also be seen as the project manager for each automation. The duties of the analyst include recognising the processes suitable for automation, calculating their business cases to create a prioritised pipeline and documenting the processes in a highly detailed manner. Working closely with the analysts are the developers. They take care of the actual creation of the automation solution and its documentation while also performing thorough testing on the solution and its environment. Once an automation solution is ready to be handed over to production, it is time for the RPA administrator to join in on the project. First, the administrator checks that the documentation is accurate enough for a hand-over to take place. Then they assess the quality, scalability and overall structure of the actual solution. Once the hand-over has been successfully made, the responsibility of the process will shift to the administrator, who will then be managing the process, scheduling it and investigating any possible incidents happened in production as well as managing all robot resources. Sitting on top of these three roles is the RPA manager, whose responsibility is to ensure that the RPA team can succeed in reaching the goals set for the RPA program. They handle the actual RPA resource management, look after the automation pipeline and communicate about the RPA program with other business unit, managing their expectations. Without a manager, the utilisation and rollout of RPA will be undisciplined and inefficient.
If you are looking to advance further with your RPA project, the easiest way is to train your people to better understand what you want to achieve and what is expected of them and RPA in order to achieve your goals.
Don’t hold back, embrace the changes robotic process automation brings and let the new ideas flow!
Face tomorrow’s challenges with digital workforce by your side! Contact us to unravel the automation potential hiding in your organisation and visit Digital Workforce Academy to learn more about our training programs.
Article: Annika Saariluoma and Niko Lehtonen