End-to-End Process Automation

Digital Workforce Partners with one of the leading NHS Foundation Trusts to Improve Patient Experience with End-to-End Process Automation

Press Release May 25, 2023

Digital Workforce Partners with one of the leading NHS Foundation Trusts to Improve Patient Experience with End-to-End Process Automation


The NHS Foundation Trust is on a digital transformation journey to streamline its patient access and triage process. Part of its initiative is to reduce triage times and improve the overall patient experience in the Acute and Emergency Department. Digital Workforce has been selected to deliver an end-to-end process automation solution that integrates client’s self-check desks with legacy back-end IT systems, making patient check-in faster and more efficient while ensuring the highest degree of patient safety.

Using Digital Workforce’s innovative Outsmart PASS solution, the client can speed up the registration process, inform nurses immediately about high-priority patients, and centrally monitor, orchestrate and control the registration lifecycle. The Outsmart PASS solution offers augmented capabilities to RPA to meet the business requirements of the client’s digital triage solution.

“We have previously worked with this client delivering RPA platform and training services. We are honoured to have been selected by them to deliver this Business Process Automation solution to enable the digital triage solution. Healthcare is our strategic focus area, and the UK is one of our key target markets. This extensive healthcare solution delivery to the UK’s healthcare markets is a significant milestone in our strategy execution. It will open new opportunities for us, ” said Jussi Vasama, CEO of Digital Workforce.

A seamless, fast, secure, and data-driven entry and registration process for the Acute and Emergency Departments is critical to patient outcomes and experience in busy hospitals. Overall, the collaboration between Digital Workforce and the client will offer faster check-in and processing times resulting in a better patient experience and increased patient safety.


For further information, please contact:
Jussi Vasama, CEO of Digital Workforce Services Plc, Tel. +358 50 380 9893

About Digital Workforce Services Plc
Digital Workforce Services Plc is a leading business process automation services and technology solution provider globally. Digital Workforce Outsmart services and technology solution suite allow organizations to save costs, accelerate digitalization, increase revenue, improve customer experience and gain competitive advantage. Globally, over 200 large customers use Digital Workforce’s services and technologies to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, the UK, Ireland, Poland, Germany, Finland, Sweden, Norway, and Denmark. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland.