Our Customer Footprint
Digital Workforce (formerly e18 Innovation) works in partnership with 70+ NHS organisations across 17 Integrated Care Systems (ICS), from acute trusts, to community & mental health providers, and primary care networks.
We understand the importance of regional strategic alignment for the NHS, and as such, our approach revolves around establishing relationships with stakeholders at all levels of an ICS, driving collaboration and leveraging the power of integration to deliver transformational change. Our team’s expertise, combined with our collaborative approach, allows us to facilitate the development of innovative solutions, promote evidence-based decision-making, and foster seamless knowledge sharing and coordination between organisations, to revolutionise healthcare delivery and transform patient outcomes.
What Our Customers Say
Digital Workforce is our chosen innovation and automation partner working with UH Sussex to deliver digital transformation to eliminate waste, improve productivity and Data Quality and deliver our outpatient transformation programme.
The experienced Digital Workforce team is supporting UH Sussex with stakeholder workshops, process optimisation and the introduction of best of breed technology to achieve our ambitions. We see them as an extension of our team, and they offer significant value to our workstreams.
Donna Steeles
The next phase of our automation programme will focus on implementing processes that improve quality of care and patient experience. Following the rollout of our new PAS, we intend to automate Outpatient and GP Referrals as our next process. Digital Workforce introduced RPA into Liverpool Women’s a few years ago and have been hugely supportive ever since. The teams knowledge and guidance that they have provided us with has been a great help.
Matt Connor
We are thrilled to be partnering with Digital Workforce to implement Blue Prism automation software that will transform our administrative processes and improve staff efficiency. As Bradford uses the same EPR system as our neighbouring trust, Calderdale and Huddersfield, we are confident that replicating their successful implementation of RPA with Digital Workforce will deliver best value for money and speed to deliver a return on investment for our Trust. Throughout the selection process, Digital Workforce was responsive and demonstrated a willingness to ensure that the commercial model met our needs. We look forward to a successful partnership with Digital Workforce Team.
Aubrey Sitch
We chose to partner with Digital Workforce because of their extensive experience and solid reputation as experts in implementing automation solutions in the NHS. We were impressed by the evidence of the work they have done with over 50 other NHS organisations, including several of our ICS members. We are confident that Digital Workforce is the best placed to not only support our organisation but help enable a collaborative approach to automating processes across the region and align to the ICS’s key goals
Richard Atkinson
The Digital Workforce team is extremely well connected both within the NHS and wider technology sector, which has assisted the Trust in moving through an identification and implementation process for an industry leading Intelligent Automation solution. They are working across the Southeast London ICS to coordinate the workstream and will look to ensure best practice and collaboration is achieved.
Justin Beardsmore
Digital Workforce has been on hand to support our automation programme from the start and continue to work with the CHFT teams on further process selection aligned to our organisational, ICS and national objectives.