Powering customer service with Intelligent Automation
Companies across industries are adopting intelligent automation as part of their digital transformation strategy to become more efficient, boost customer service and increase revenues. Service-oriented companies, e.g. in retail, financial services, business consulting, hospitality have improved customer satisfaction, compensated for shortage of human workforce and become faster and more accurate in operations by utilizing Robotic Process Automation and Artificial Intelligence.
Digital Workforce has worked with a wide range of service-oriented companies saving time and money, ensuring error-free delivery and improving business processes. Customers benefit when service agents are available and empowered to respond to requests. Transforming non-integrated systems and reducing repetitive steps is possible.
Case study
Empowering agile customer service with RPA - Case Toyota Material Handling
Toyota Material Handling Norway AS (TMHNO), a leading supplier of material handling equipment, uses Robotic Process Automation to improve customer experience and build competitive edge.
Heatmap for Customer Service processes
Automation potential
High
Automation potential
Medium
| Channel specific communication | Back Office (2nd line) | Other | Phone | Routine request fullfilment | Invoicing queries |
|---|---|---|
| Chat | Problem solving | Claim handling |
| Routing to 3rd level teams | Product/Service specific process | |
| Portal | ||
| Apps |
Process examples
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