Workforce Management: Manage your virtual workforce real-time where ever you are!
Digital Workforce has developed its own mobile and desktop application to improve the management and result reporting of RPA based digital workforce. The Workforce Management application is already in test use and is soon made available for all Digital Workforce cloud service customers as part of the Robot-as-a-Service package.
The idea for Workforce Management originated from a customer survey that mapped customers’ wishes and needs in managing their digital workforce. The survey highlighted that organizations wanted an easily accessible and real-time channel for tracking their digital workers. The wish was motivated by the desire to attain general peace of mind, control and the ability to further develop operations.
Traditional applications offered only limited tools for monitoring and management and didn’t correspond well with the customers’ needs who wanted to know exactly what their robots had done and whether everything went as planned. The first application version of Workforce Management was quickly created and further developed in co-operation with Digital Workforce customers.
Digital Workforce developed the application for the BP platform to perform searches and present the information in a user-friendly format. Using Workforce Management, the customer organization’s admins are able to check the status, reports and performance of their robotic workforce at any time on a computer or mobile device. The application is also security-audited in May 2018.
The easy-to-use visual application integrates the management of digital workforce to the everyday life of the business and brings them better in touch with their virtual resources. In addition, the application helps the business management to further develop their use of digital workers and to identify new opportunities for their use.