Case study city of Espoo:
The city of Espoo – known as a forerunner of digital solutions – is the second largest city in Finland with a population of nearly 300 000 inhabitants. Over 3 300 health care professionals work at the city’s social and health care function to meet the needs of the city’s inhabitants. The city’s health care function has actively engaged in the development of new service innovations to ensure quality care for all patients also in the future, and to further improve customer experience.
This case study answers questions like:
- How digital workers can help allocate workers’ time to customer service?
- How RPA can be applied to HR?
- How to set clear goals for automation?
- How automation can improve service quality and job satisfaction?