Digital Workforce Secures a Significant Deal for Business Automation Services with a Global Industrial Machinery Manufacturer

Press Release 15 January 2024

Digital Workforce, a leader in business process automation, has entered into a significant 3-year agreement with a renowned Global Industrial Machinery Manufacturer. The value of the contract is estimated at a minimum of €800,000 – €1,200,000 over the contract period. This milestone deal marks the transition of the multinational from an in-house automation operations to an outsourced, full-stack automation service with Digital Workforce.

The manufacturing multinational, with diverse business areas, has a rich history of leveraging Robotic Process Automation (RPA) to enhance productivity. With nearly 30 automation implementations across various segments, the company plans to expand its RPA usage further. This expansion includes the potential creation of two independent process automation environments as per the client’s business needs.

Under this new partnership, Digital Workforce will transfer existing automations to its industry-leading Outsmart Business Process Automation platform. This transition will be strengthened by Run Management, a robust SLA-driven maintenance service. Additionally, Digital Workforce will offer comprehensive professional services, including developing new automations and support for the client’s Center of Excellence (CoE), the primary contact for new automation ideas and formulating business cases.

The collaboration aims to streamline the client’s internal processes, introduce a simplified pricing structure, reduce the total cost of RPA operations, and assume robust ownership of automation solutions. This strategic move is designed to refine the client’s business processes, allowing them to concentrate on their core operations.


Jussi Vasama, CEO of Digital Workforce, expressed enthusiasm about the deal: “We are extremely proud to win this substantial RFP, showcasing our core expertise. Our commitment to elevating the client’s RPA operations and optimizing their platform components and capacities is paramount. We are dedicated to ensuring stable performance and business continuity of the critical processes. With our Outsmart platform and services, the client can benefit from high-performance multi-technology Business Process Automation solutions from the cloud, maximizing low-code business automation capabilities (RPA, BPM, IDP).”


Digital Workforce has a proven track record of transitioning and migrating automation portfolios to its Managed Services, typically ranging from 15 to 70 automations per organization. The success of these services stems from the company’s proficiency in migration, adjustment, redesign, and reconstruction of automation solutions.


For further information, please contact:
Jussi Vasama, Tel. +358 50 380 9893


About Digital Workforce Services Plc

Digital Workforce Services Plc is a leading business process automation services and technology solution provider globally. Digital Workforce Outsmart services and technology solution suites allow organizations to save costs, accelerate digitalization, increase revenue, improve customer experience, and gain a competitive advantage. Globally, over 250 large customers use Digital Workforce’s services and technologies to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, the UK, Ireland, Poland, Germany, Finland, Sweden, Norway, and Denmark. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland.