Breakfast seminar 9.5. Stockholm: The next game-changers – Intelligent RPA and customer-facing robots

Breakfast seminar: Stockholm, May 9th

Are you looking for solutions to speed up service, cut costs and improve service quality? Do you know how to make most out of the valuable data you collect without stretching your resources to a breaking point?

Digital Workforce and UiPath invite you to a breakfast seminar to learn about intelligent RPA, and how the latest developments in automation technologies are expected to revolutionize the way Contact Centers operate. Come get the latest technology update from UiPath and learn about the opportunity of unstructured data and integrating RPA with AI!

You will also hear practical uses cases and get to know Front AI, a conversational AI startup that promises to reform Contact Centers and deliver significant value to customers by combining AI with RPA.

Time: May 9th, 8.30-12:00
Place: Radisson Blu Royal Viking Hotel Stockholm, Vasagatan 1, Stockholm



9:00 Digital Workforce Country Manager, Sweden: Kenneth Tellebo
“The future of customer service” (Presentation in Swedish)

Key takeaways:
-How has RPA changed the way Contact Centers operate?
-Why has the technology been so successful?
-How are customer expectations changing?
-What are the trends we are currently seeing?

9:30 UiPath Senior Pre-sales Technical Consultant: Markus Kujala
“UiPath technology update” (Presentation in English)

Key takeaways:
-How can UiPath be used to speed up processes & improve service quality in contact centers?
-What are the possibilities now and in the near future?
-UiPath as part of the growing automation ecosystem: Demos

Break 10:00-10:10

10:10 UiPath Customer Success Director, Nordics & BeNeLux: Rasvan Constantinescu
“UiPath Call Center customer use cases” (Presentation in English)

10:50 Front AI Matti Toivonen
“Partner case, Front AI: Using Conversational AI to automate customer interactions” (Presentation in English)

Key takeaways:
-How can NLP be used to extend the capabilities of RPA in customer service?
-What kinds of changes are contact centers expected to go through in the near future & how should they prepare?
– How to automate half of the contact center routines and move your customer experience to the next level?

11:30 Lunch



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