Posts by dwfnew
Changes in Digital Workforce Services Plc’s Management Team – Laura Viita Appointed CFO
Digital Workforce Services Plc | Company announcement 30 May 2025 at 08:30 a.m. EEST Laura Viita, M.Sc. (Econ.), has been appointed CFO and member of the Management Team of Digital Workforce Services Plc, effective 1 September 2025. She joins the company from WithSecure Plc, where she has served as Vice President, Controlling, Investor Relations, and…
Read MoreDigital Workforce and Atostek archive legacy data from Lifecare, Webstar, and Mediatri -systems for 2M-IT’s clients
Press release 27.5.2025 2M-IT’s clients, the Wellbeing Services Counties of Ostrobothnia and Southwest Finland, have procured a service provided by Digital Workforce and Atostek to migrate their legacy data into Kela’s Kanta archive. The common objective of both projects is to archive the data as quickly as possible, enabling the counties to eliminate the costs…
Read MoreDigital Workforce and Elliott Health Information Pros Form Partnership to Reinvent Healthcare Revenue‑Cycle Automation
Digital Workforce Services Plc a global leader in intelligent process automation, and Elliott Health Information Pros, Inc, a U.S.–based revenue‑cycle management (RCM) specialist, today announced a partnership that will combine best‑in‑class process automation with deep RCM domain expertise to help healthcare providers accelerate cash flow, curb denials and alleviate staffing gaps. Partnership Highlights • End‑to‑end “RCM Automation‑as‑a‑Service.” EHIP consultants pinpoint process pain…
Read MoreDigital Workforce launches Agent Workforce – AI-powered specialist agents that reinvent General Insurance claims
Press release May 7, 2025 10:00 AM EEST Digital Workforce Services Plc, a global leader in business-process automation, today unveiled Agent Workforce, a portfolio of specialised AI agents purpose-built to manage General Insurance claims – from first notification of loss through to final settlement. The initial launch of Agent Workforce focuses on medical insurance claims that…
Read MoreDigital Workforce Services Plc recognized as a UiPath Agentic Automation Fast Track Partner
Helsinki, Finland, 6 May, 3 PM EEST 2025 Digital Workforce Services Plc today announced it has been honored with a badge of distinction for being a UiPath Agentic Automation Fast Track Partner. This recognition is granted to select UiPath partners that have received early access and training in agentic automation capabilities from UiPath, that have…
Read MoreDigital Workforce Launches RPA Technology Migration for Long-Standing Insurance Client
Press release, 28 April 2025 08:00 AM EEST Digital Workforce Services Oyj today announced the start of a strategic technology conversion project that will migrate a portfolio of robotic process automations (RPA) for one of its major Nordic insurance clients from one RPA technology to UiPath on the company’s multi-technology Outsmart platform. The initiative is…
Read MoreDigital Workforce Signs Multi-Year Outsourcing Agreement with a Large Industrial Corporation to Take Over Intelligent Automation Operations
Multi-year deal transfers talent, technology, and future automation development to Digital Workforce – unlocking scalable growth. Press release 25 April 2025 08:30 AM EEST Digital Workforce Services Oyj today announced that it has entered into an extensive, multi-year agreement with a leading international industrial corporation to assume full responsibility for the client’s Intelligent Automation (IA)…
Read MoreWill We Get a Chief Agent Officer in 2026?
Agents will run 30% of our business – will we need a Chief Agent Officer? Ensuring the strategic impact and oversight of your AI Agent workforce. By the end of 2026, you will likely work alongside an AI Agent as a full-fledged colleague—an entity with the ability to reason, communicate in natural language, and autonomously…
Read MoreThe Biggest AI Agent Adoption Challenges—and How to Overcome Them
AI adoption is no longer a futuristic ambition—it’s a business necessity. However, for many organizations, the path to leveraging Enterprise AI agents is filled with uncertainty. While there is pressure from the Board to act fast, C-level executives and decision-makers frequently encounter the same questions: Where should we start? How do we ensure security? Is…
Read MoreSocial and Healthcare Survey: Up to 3 Billion Euro Annual Productivity Benefit for Wellbeing Services Counties Through Hyperautomation
Press Release February 6, 2025 at 08:30 am EET Hyperautomation could enable up to 3 billion euros in annual productivity benefits across Finnish wellbeing services counties. The nationwide estimate is derived from the results of a recent productivity survey conducted in four wellbeing services counties. HELSINKI (5.2.2025) – A recent survey commissioned by Digital Workforce…
Read MoreDigital Workforce Launches agentacademy.ai to Accelerate Enterprise AI Literacy and Upskilling
Press Release – 23 January, 2025 10:00 AM EET Digital Workforce, a global leader in business automation solutions, proudly announces the launch of agentacademy.ai, an online learning platform designed to meet the growing demand for AI literacy and expertise in enterprise AI agents. AI agents have captured significant attention in the business world, being named…
Read MoreDigital Workforce announces expanded partnership with Sema4.ai to introduce AI Agents to international market
Helsinki, Finland | Atlanta, GA – January 15, 2025 – Digital Workforce Services Plc today announced an expanded strategic partnership with Sema4.ai, the enterprise AI agent company, marking a significant milestone in the Agentic AI and automation industry. This collaboration combines Sema4.ai’s innovative AI agent technology with Digital Workforce’s extensive process automation expertise, creating a…
Read MoreChanges in Digital Workforce Services Plc’s Management Team – Mikko Lampi
14.1.2025 09:00 EET | Digital Workforce Services Plc | Company announcement Digital Workforce Services Plc announces changes in the Management Team to support the updated strategy. The changes are effective on 15 January 2025. Mikko Lampi M.Sc. (Eng.) has been appointed Chief Operating Officer (COO) and member of the Management Team. Mikko Lampi succeeds Tuomo…
Read MoreChange in the Management Team of Digital Workforce Services Plc – Antti Karjalainen
Digital Workforce Services Plc, Company Announcement 7 January 2025, 09:00 AM EET Digital Workforce Services Plc announces the appointment of Antti Karjalainen, M.Sc. (Eng.) and M.Sc. (Econ.), as Chief Technology Officer (CTO) and a member of the Management Team, effective January 7, 2025. Antti is a tech industry veteran with over 15 years of experience as an…
Read MoreWestern Uusimaa Wellbeing Services County Streamlines and Standardizes Client Charge Processes with Digital Workforce’s Innovative Automation
Press Release 19.12.2024 Western Uusimaa Wellbeing Services County Streamlines and Standardizes Client Charge Processes with Digital Workforce’s Innovative Automation The Western Uusimaa Wellbeing Services County embarks on a major automation initiative to deliver consistent and efficient service in processing client charge decisions. Digital Workforce’s automation solution will streamline the statutory payment decision process, manage workflows,…
Read MoreDigital Workforce Services, Plc. Partners with a US Healthcare system to Revolutionize Order Processing with Hyperautomation
Press Release Digital Workforce Services, Plc. Partners with a US Healthcare system to Revolutionize Order Processing with Hyperautomation December 9, 2024, at 8.00 AM EET – Digital Workforce Services Plc., a leading provider of process automation services, is pleased to announce a strategic partnership with a US Healthcare system to enhance order processing efficiency through…
Read MoreThe Dawn of Enterprise AI Agents: Ushering in a New Era of Automation
Imagine a financial analyst navigating through thousands of claims to uncover potential fraud. Patterns emerge, but the sheer volume of data and subtlety of some indicators make it impossible. Enter AI agents—intelligent tools that analyze massive datasets and learn and adapt with every case, empowering organizations to execute work and uncover insights at unprecedented speed…
Read MoreBuilding Effective AI Agents: The Essential Role of Descriptions and Runbooks
AI Agents are typically multi-LLM constructs that access APIs to perform tasks assigned to them via prompts. The scope of what an AI Agent can, should, and should not do is governed at five levels: The LLM’s inherent guardrails and safety mechanisms The role and runbook of the Agent The knowledge files provided to the…
Read MoreDigital Workforce Services Plc: Business Review January 1 – September 30, 2024:
Company Announcement November 1, 2024 at 8am EEST Business Review January 1 – September 30, 2024 (unaudited) Unless otherwise stated, the comparison figures provided in parentheses refer to the corresponding period of the previous year. THE COMPANY ACHIEVED PROFITABLE GROWTH OF 10% IN THE THIRD QUARTER, STRATEGICALLY IMPORTANT CONTINUOUS SERVICES REVENUE GREW BY 16%…
Read MoreWhat is an Enterprise AI Agent?
In a rapidly evolving business landscape, enterprises are increasingly turning to AI agents to automate complex processes and improve efficiency. This “Shorts” series is designed to explore critical concepts around Enterprise AI Agents in detail as we continue answering your questions on AI Agents. Let’s start by breaking down the elements and defining an…
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