Enhancing Cancer Care Follow-Up: Empowering Clinical Excellence
Healthcare story – Enhancing Cancer Care Follow-Up: Empowering Clinical Excellence
In the realm of cancer care, a healthcare provider’s commitment to patient well-being extends far beyond initial diagnosis and treatment. It encompasses a journey of individualized follow-up care – typically spanning many years – to support the patient’s recovery and health.
The Challenge of Traditional Follow-Up Care
As pivotal as follow-up procedures are, they are often plagued by fragmented communication channels, person dependencies, and inconsistent patient engagement. These issues lead to delays in crucial information dissemination, missed appointments, and – ultimately – compromise patient outcomes.
Typical challenges in cancer care follow-up process design:
- Fragmented Communication: Traditional follow-up processes involve fragmented communication channels and personal dependencies, leading to delays and inefficiencies.
- Patient Engagement: Patients are not involved in scheduling appointments but an appointment is booked for them. Patients may struggle to adhere with the set time for several reasons, including inconvenience and lack of awareness. Rescheduling requires more manual work and missed appointments waste healthcare workers’ time.
- Data Management: Managing patient data for follow-up relies on cumbersome manual work and is prone to human error.
Embracing Technological Solutions for Better Patient Outcomes
Digital platforms, robots and AI offer a new-found transformative solution to the shortcomings of traditional follow-up processes. By harnessing the power of intelligent technologies, healthcare providers can streamline communication, automate reminders, and integrate patient data seamlessly across various systems.
Working in the field since the inception of our company, Digital Workforce is today a global leader in building tailored intelligent process management and automation solutions for healthcare. Together with our client, one of Nordic’s most prominent cancer care providers, we had the opportunity to develop and build a totally new end-to-end solution to transform their breast cancer follow-up.
What We Do (and You Should Do Too) to Transform the Follow-Up of Long-Term Illness
At the start of the project, our client reported a wait time for scheduled testing and follow-up appointments that approached 9 months due to the before-listed challenges.
To reduce the manual workload on healthcare workers and accelerate patient care, we developed a cloud-based Cancer Care Follow-up Automation and Management solution that spans the entire care period.
The system automatically offers appointments to patients needing timely check-ups, allowing them to select convenient times. It also automates the ordering of X-ray mammograms and sends appointment reminders prior to check-ups. Additionally, patients can reschedule their appointments independently.
After testing, a radiologist reviews the X-ray results, and the solution reads the reported results in the EMR system to determine the next steps.
Depending on the result, the patient gets an automated message containing their results and – if needed – instructions to book further tests or appointments with an oncologist.
Transforming the breast cancer care follow-up included:
- Digital Platforms: Utilizing digital platforms to streamline communication between healthcare providers and patients, reduce delays and improve engagement.
- Automated Reminders: Implementing automated reminders for appointments and medication adherence to improve patient compliance and reduce missed appointments.
- Data Integration: Integrating patient data across healthcare systems to ensure seamless access and enhances the quality of care.
- Personalized Care Plans: Enabling effective tailoring of follow-up plans to individual patient needs to increase engagement and improve patient care.
The Healing Power of Seamless Collaboration Between Technology & People
Elevating cancer care follow-up through technology yields significant benefits for both patients and healthcare providers. Improved patient engagement, better treatment adherence, and enhanced communication translate into superior patient progress and a more satisfying healthcare experience.
Projected results for the solution include:
- Cutting patients’ wait time for appointments from 9 to 1 month
- From 0% to 80% of patients being handled with no clinical involvement (neutral results)
- Up to 72000 automated yearly tasks
- Neutral results reported to patients in under 12h
- 5x more time spent with patients that need it most
To learn more about how we enable healthcare transformation, watch Juha Järvi, Digital Workforce’s Global Head of Healthcare, discuss breast cancer follow-up care.