Digital Workforce automates the handling of electronic referrals at Coxa – the largest Joint Replacement Hospital in the Nordic Region

Digital Workforce automates electronic referral handling at Nordic’s largest Joint Replacement Hospital, reducing administrative work and freeing up time for patient care. The efficient process also speeds up patient access to care.

Coxa is the only hospital in Finland and the largest in the Nordic countries specializing in prosthetic joint surgery. The hospital receives around 6,600 electronic referrals annually from private and public healthcare providers across Finland.

At the end of May, Coxa implemented a solution by Digital Workforce that automatically processes up to 97% of the electronic referrals received by the hospital. Prior to automation, the manual processing of these referrals took up over 70 working days of nursing staffs’ time each year. The manual process was also prone to human error and delays due to personal dependencies.

The new referral automation accelerates the processing of electronic referrals, allowing more time for patient care while reducing the risk of errors. The implementation project was completed in just a few months, and the experience with the automation has been overwhelmingly positive.

“Our hospital treats nearly 9,000 patients annually, and the number of incoming referrals continues to rise. The automation was implemented to reduce the secretaries’ workload, and it has fully met our expectations. The streamlined process enables us to handle referrals efficiently, freeing up additional resources for patient care and speeding up patient access to treatment,” says Tauno Pohja, IT Manager, Coxa.

“Digital Workforce is the leading expert in healthcare process automation and development in Finland. We have implemented numerous referral automations nationwide, freeing up several dozen years’ worth of healthcare professionals’ time for patient care. The collaboration with Coxa has been outstanding. We are grateful to work alongside a top expert in specialized care, supporting and enhancing the hospital’s operations,” says Marja Heikkinen, Key Account Manager for Wellbeing Regions, Digital Workforce.

More information
Marja Heikkinen, Key Account Manager
Digital Workforce Services Oyj
marja.heikkinen@digitalworkforce.com

About Digital Workforce Services Plc
Digital Workforce Services Plc is a leading business process automation services and technology solution provider globally. Digital Workforce Outsmart services and technology solution suites allow organizations to save costs, accelerate digitalization, increase revenue, improve customer experience, and gain a competitive advantage. Globally, over 250 large customers use Digital Workforce’s services and technologies to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, UK & Ireland, and Northern and Central Europe. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland. https://digitalworkforce.com

*Picture: Coxa