Applying cognitive automation in Health and Social Care
There is a vast potential in administrative and clinical processes for health and social care automation. The main reason our customers invest in automation is to create more hours for meaningful work, increase patient safety and improve quality. Digital Workforce is the leading provider of process automation in Health and Social care globally: we have automated over 300 processes. We have a dedicated health team, including deep expertise in medicine, process learning, robotics, and AI.
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Heatmap for Health and Social Care processes
Automation potential
High
Automation potential
Medium
| Clinical - Referrals, Bookings | Clinical - Lab/Path/Rad data handling | Clinical - Intelligent, Care path and other | Administrative - HR, IT | Administrative - Finance, Logistics | Data & Risk analysis reporting, Research |
|---|---|---|---|---|---|
| Referrals classification, transferring to the right unit | Classification of labpratory/ pathology/ radiology results | Intelligent OCR and NLP patient questionnaire handling | Substitute employee need estimating and ordering | Making service vouchers and commitments for expenditure | Data transfer to quality register from EMR |
| Intelligent referrals classification, transferring to the right doctor | Handling the normal results, making the EMR notes, sending the patient an SMS/ e-letterTES | Intelligent NLP structurising of prescription data | Rota planning automation | Social care financial assis-tance application handling | Official reporting e.g. waiting times |
| Structurised referrals handling – decisions on admission to care and urgency | Following the arrival of results, transferring to the doctor in charge | Care path – questionnaire, lab request form, visit booking, patient information | On/ off- boarding automations | Sales and purchase invoice checking | Risk-/resource analysis on population level |
| Making bookings for consultations and operations | Creating routine lab/radiology request forms | Services management when patient is transferred btw home and hospital | Log analysis and reporting, misuse identification | Delivery order handling | Analyzing EMR notes, identifying patients with a specified risk |
| Checking and handling free consultation times | Checking the results handling | Transferring patient questionnaire data directly to EMR | Data transfers between it- systems | Alignment of orders, purchase invoices and deliveries | Research data collecting and analysing |
Process examples
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