Digital Workforce continues as the City of Helsinki’s partner in process automation

The City of Helsinki has chosen Digital Workforce as its partner in process automation. This procurement comprises a comprehensive service supporting close and wide-ranging collaboration together with flexible use of the required automation technologies. The technologies will be delivered to the City as a cloud service according to its needs.

The aim of the cooperation is to improve the City of Helsinki’s productivity and to ensure a modern, secure, and cost-effective operating model that meets the rapidly growing demand for automation services.

The City of Helsinki’s Department of Financial Management Services (Talpa) first began working with Digital Workforce in 2017 to develop its internal capabilities in robotic process automation. In 2023, the City centralized all its RPA-related tasks with Talpa. It currently operates more than 80 automated workflows, and in recent years has implemented around 20–30 new automations annually.

The City’s automation needs have expanded and diversified significantly since 2024, prompting the engagement of an expert partner for solution development and maintenance. Ensuring the availability of flexible and diverse resources is of paramount importance for the City to meet these needs efficiently.

“A substantial share of the City’s work continues to entail manual, repetitive, rule-based information processing. Our cooperation with Digital Workforce enables the implementation of automations with high quality and cost-effectiveness. It also ensures flexible access to expert services, particularly for automation needs related to the Apotti system used by the City’s social, health and rescue services”, says Petri Böhm, Director of Development and Digitalization Services at Talpa.

“We are very pleased to deepen our collaboration with the City of Helsinki and support the City’s journey toward an even more comprehensive use of automation. Our specialized expertise in developing and automating social and healthcare processes, together with a broad technology portfolio that can be utilized flexibly via our cloud platform, provides a strong foundation for agile implementation and rapid results. As the technologies used in process automation—such as AI agents—are evolving quickly, it is increasingly important for many organizations to work closely with an expert partner. Such cooperation also provides the readiness to identify and adopt new, innovative solutions in a controlled way”, says Juha Nieminen, Head of Healthcare Nordics, Digital Workforce.

    For more information: Juha Nieminen Head of Healthcare Nordics Digital Workforce Services Oyj juha.nieminen@digitalworkforce.com