Digital Workforce completes the acquisition of e18 Consulting, strengthening NHS pathway automation in the UK
Digital Workforce completes the acquisition of e18 Consulting, strengthening NHS pathway automation in the UK
London | Helsinki, 1.10.2025 09:05 AM EEST – Press Release
Digital Workforce Services Plc has today closed the acquisition of UK-based e18 Consulting Ltd (e18 Innovation). Announced on 18 July 2025, the transaction supports Digital Workforce’s strategy for profitable international growth and makes healthcare the company’s largest vertical, strengthening its position as a leading provider of pathway automation in the UK.
The NHS (National Health Service) is one of Europe’s largest healthcare systems by scale and scope: over 220 Trusts serving 56 million people with 1.4 million staff, backed by a £190bn budget and a dedicated £10bn push for digital, data and AI. The NHS, like other publicly funded healthcare systems, is under sustained pressure to improve access and patient flow. e18 has delivered award-winning, vendor-agnostic automation expertise across dozens of NHS organisations. Combined with Digital Workforce’s Outsmart platform and delivery capacity, customers gain scale, resilience, innovative new solutions and faster outcomes that free clinical time and help reduce backlogs.
Founded in the UK, e18 has spent the past decade helping NHS Trusts move from pilots to nationally recognised automation programmes through deep sector knowledge and hands-on delivery. As part of Digital Workforce, that experience is amplified. The joint team will focus on removing administrative bottlenecks in outpatient, cancer and diagnostics pathways, with pre-packaged, outcome-based automations and a fully managed service offering that also covers end-to-end process automation solutions and Agentic AI. The company will also support data migrations to accelerate programme scale-up.
“Closing the e18 acquisition is a pivotal step in our strategy. Together, we can replicate innovative and proven care-pathway automations from the Nordics and the US to free up clinical time and improve patient flow across the NHS. Our team is also very excited to learn from the award-winning automation programmes, best practices and community building in the UK led by e18. The reception to this transaction has been very positive from all stakeholders, and we look forward to starting the work together now,” says Jussi Vasama, CEO, Digital Workforce.
“We can now go further and faster for our existing and new NHS customers, keeping the patient-centred focus while adding scale, platform capabilities and 24/7 managed services. Digital Workforce has unique experience and one of the most experienced and impactful automation and AI teams within healthcare. Our story is about impact: transforming the way healthcare works and supporting NHS teams on their digital journey to a sustainable future,” says Louise Wall, Managing Director, Healthcare UK & Ireland.
All operational e18 employees continue in their current roles. e18’s figures will be consolidated into the Digital Workforce Group upon completion.
A stock exchange release on the closing has been published today: https://www.sttinfo.fi/announcement/71492032?publisherId=69819009&lang=en
For further information, please contact:
Jussi Vasama, CEO, Digital Workforce Services Plc , Tel. +358 50 380 9893
Louise Wall, Managing Director, Healthcare UK & Ireland, Digital Workforce Services Plc , louise.wall@digitalworkforce.com
About Digital Workforce Services Plc
Digital Workforce Services Plc (Nasdaq First North: DWF) is a leader in business automation and technology solutions. With the Digital Workforce Outsmart platform and services—including Enterprise AI agents—organizations transform knowledge work, reduce costs, accelerate digitization, grow revenue, and improve customer experience. More than 200 large customers use our services to drive the transformation of work through automation and Agentic AI. Digital Workforce has particularly strong experience in healthcare, automating care pathways across clinical and administrative workflows to reduce burden, enhance patient safety, and return time to patient care. Following the acquisition of e18 Innovation, the company has further strengthened its position in the UK healthcare pathway automation. We focus on repeatable, outcome-based use cases, and we operate with high integrity and close customer collaboration. Founded in 2015, Digital Workforce employs more than 200 automation professionals in the US, UK, Ireland, and Northern and Central Europe. Our vision: Transforming Work – Beyond Productivity. https://digitalworkforce.com