CEO's Review

CEO Jussi Vasama:

Our performance was very solid across the board in the first half of 2026. I am particularly pleased with the strong 37% revenue growth, driven by a record-high new order intake, and the very good performance in our services business. We have both grown the business organically within the existing customers and won new customers in all regions and both business areas, Healthcare and Enterprise & Public. Our customers expressed willingness to recommend us as we reached an all-time high customer NPS (Net Promoter Score) 72 in the latest June measurement.

As we are executing our profitable growth strategy, we continue to balance our growth investments and actions that drive scalability, repeatability and profitability improvements. We accelerated our hiring activities for new professionals to support especially the growth of our Healthcare business in the United Kingdom and the United States, and our Agentic AI business internationally. Investments in growth are expected to continue in the second half. Even with the additional investments, our adjusted EBITDA improved by nearly 1 million euro from the comparison period, to the level of 7% of revenue in the first half of the year.

We continue to develop our business model and to build on our strengths. Digital Workforce’s deep expertise, especially in Healthcare and Financial Services and Insurance (FSI) verticals has enabled us to build unique modular offerings aimed at transforming knowledge work of large organizations. Our scalable care pathway solutions have gained traction especially in the Nordic countries. Our care pathway sales pipeline is growing rapidly in the UK NHS market, largest public health system in the world. Patients’ access to services and treatment, as well as public health funding and labor shortage are critical drivers for fundamental operational change. We are in a good position to support our customers on their journey to improve patient care and to relieve the burden on clinical staff.

Agent Workforce, Digital Workforce’s Agentic AI product, is a growth engine for us. Our deep expertise, especially in the FSI vertical, combined with strong industry partnerships, resulted in several contract wins with both existing and new customers. Many of these initiatives aim high: to revolutionize our customers’ core business. We take pride in being a key contributor for business transformation, not only as a provider of automation and agentic expertise, but as a company that can own the execution of critical workflows.

On July 1, 2026, we announced the acquisition of Agentic AI for Customer Service business from Front AI Oy. The business assets and liabilities, employees and agreements transferred to the company on the same date, and I would like to wish our new employees warmly welcome. With this acquisition, we can expand the use of agentic AI for customer services and combine that with Digital Workforce’s robust managed services. Going forward, we will orchestrate complex business processes and customer journeys even more extensively than before.

I am very pleased with our accomplishments in the first half of 2026, and the positive momentum of the business. I would like to take the opportunity to wish all our professionals, customers, and partners a good, well-deserved summer break. Our agents never sleep, they will keep working through the summer, and the rest of the team are looking forward to our continued collaboration.